FAQ's

Orders

Q: Do you deliver outside of the UK?

A: No, we only accept orders with a UK delivery address.

Q: Do I need to register on the website to make a purchase?

A: You don’t need to register with us when purchasing an item, as you have the option to checkout as a guest.  If you choose to register with us, you will be asked to create a password and can then manage any marketing preferences through your account. 

Q: Which payment company do you use?

A: We use PayPal as our third-party payment solution.

Q: Can I get advice from a clinical specialist before deciding whether to purchase a product?

A: Absolutely.  As an ethical company, we only want our customers to buy products that have genuine potential to aid an injury or improve management of a condition.  So, for impartial clinical advice please address your query to askaclinician@brace-yourself.co.uk

Deliveries

Q: Do you charge a delivery cost?

A: Yes, Orders of £30 or more qualify for free delivery. For orders under £30, a £3.95 delivery charge will apply

Q: How long will my order take to arrive?

A: All of our products are in stock and will be despatched within 1 working day of receipt of your order.  You should then expect your order to arrive within 5 working days.  

Q: How do I check the status of my order?

A: If you have not received your order within 5 working days, please make contact with our Customer Service Team who will be pleased to assist.

Q: How will my delivery arrive?

A: All orders are despatched directly from our UK warehouse and will be sent by the most appropriate courier of our choice.

Returns

Q: How do I return an order?

A: For full details on how to return a product, please visit our Delivery and Returns information page.